IN THIS LESSON, WE WILL LEARN ABOUT BASIC ZENDESK FEATURES WITHIN THE SUPPORT VIEW

Basic features (Support View):

  1. Answering tickets, required fields and applying macros

  2. Assigning tickets and Creating new tickets

  3. Adding members, organizations (end-user Relational Databases)

  4. Adding tags for escalation, follow-up and automating workflows

  5. Handling Escalations, flagging right individuals

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